Warranty

The online store PROOFTOOLS.LV provides a 12-month warranty for all products sold to consumers.

We remind you that consumers have the right to file a claim for goods that do not comply with the terms of the contract within 12 months from the date of delivery of the goods. To request a guarantee, you must have a document confirming the transaction – a purchase receipt (in cash), a receipt or bank order. The right to file a claim is valid if the product has only been used in the intended environment and only in a household.

If a technical problem or manufacturing defect is found during the warranty period, the product will be repaired free of charge in accordance with the manufacturer’s instructions.

– if goods intended for personal (social) needs are used for commercial, industrial or other purposes, unless the manufacturer or supplier has provided guarantees for such purposes;
– if the product is used in violation of the warnings specified in the instructions, or for purposes for which it was not intended;
– if the product shows signs of independently performed repairs or changes have been made to the design of the product;
– if the serial number of the product has been changed, removed or cannot be determined;
– if the product is damaged by external influences;
– if the product has external physical damage caused by the consumer, natural disaster, fire, social factors, unforeseen external conditions;
– if the product has external physical damage caused by the use of non-standard and low-quality materials, spare parts, accessories and accessories.

We remind you that the provisions of the Law “On Protection of Consumer Rights” do not apply to purchases made by legal entities. Legal entities other than the Consumer are guaranteed by the manufacturer (usually 1 year).